A simple warranty process to put your mind at ease
Although your project has reached completion, please know your GCON team remains your advocate post-construction.
At GCON, we are proud of the quality product we deliver to all of our Clients but know that things can happen. That is why we have a very simple warranty process that focuses on providing you superior customer service while your request is completed timely and to your satisfaction.
Step 1. Complete the Claim Form
Hit the “Start Your Warranty Request” button and complete the Warranty Claim Form online.
Step 2. Receive a Confirmation Email.
Once you hit “submit”, it will immediately be sent to GCON’s Warranty Specialist. You will also receive a confirmation email (check your spam folder if you don’t receive it!)
Step 3. Connect with a Specialist.
All warranty requests are responded to within 48 hours with the exception of those considered an “emergency”, which will be addressed immediately.
Step 4. GCON Coordinates Repair.
GCON’s Warranty Specialist will contact the appropriate subcontractor(s) and coordinate repair work within the Client’s schedule and needs.
Step 5. We’ll Gather Feedback.
Once the subcontractor has completed the repair work and the Client has signed off on the work, the warranty request will be closed out. Our Warranty Specialist will contact the Client to confirm all repair work is still in good working order and will ask for feedback on our performance, helping us with continued growth and improvement.
Step 6. Performance Review.
Sixty days prior to the completion of the warranty period, GCON’s Warranty Specialist will contact the Client to confirm all work is functioning as required. A warranty completion sitewalk/review will be scheduled where the work can be reviewed for performance and sustainability.